10-12-2021 03:47 AM
Hi,
I'm having intermittent issues casting to both my chromecast and my google home. They sometimes come up in the google home app and sometimes they don't. It will also sometimes disconnect from my phone mid cast but still continue to play through the chromecast. The only way to stop casting to turn off the device.
The internet is connected on my device (normally an iPhone X, but also happens with my MacBook Pro; both are uptodate with their respective latest versions), and the chromecast and google home appear to be on and connected to the wifi as well (I am able to use voice control with the google home to search the internet). It just seems to be that the google products aren't talking to anyone else. It's also not just my devices; my partners can also not connect using their phone.
Sometimes restarting the wifi seems to resolve the issue, however this is not always the case. Resetting the chromecast or google home also sometimes works but not always. It will also sometimes disconnect half way through the resetting process!
I've tried disabling ap isolation, but I don't think thats the problem as sometimes I am able to connect with no issues and from what I've read if ap isolation is enabled it won't connect at all.
The inability to connect seems to be random and has nothing to do with high internet traffic (we're all in lockdown here so internet traffic is ALWAYS high hahaha).
Any advice would be greatly appreciated!
Thanks,
Lily
10-20-2021 03:00 PM
Hey there lil-54,
I'm real sorry about the late response, thank you for being patient! Were you able to fix those connection issues? If not, I'd be happy to help out, let me just ask you some questions about what's happening:
For now, I would follow the steps listed in this article, as they may help the unstable connection issues.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
10-20-2021 03:56 PM
Hi Jaren,
Yes still having this problem unfortunately 😕
I’ve tried the steps in the article numerous times and no luck 😞
10-21-2021 10:12 AM
No problem! We can try some troubleshooting to see if we can resolve this connection issue, go ahead and give these a try:
These steps are made for the Chromecast in particular, but the same logic should apply for the Google Home device as well.
Let me know if these steps help the connection at all! If not, we can try some more.
Thank you,
Jeran
10-25-2021 11:44 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
10-26-2021 11:50 AM
Hey there!
We haven't heard back from lil-54, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran