Chromecast casting only audio

[Mtkyn]

Hi everyone 

I managed to cast my android devices on a TV (sharp) however once I connect my chromecast device to another TV with same brand,  I only have the audio but not the video . Do you have any idea why this happens?  Thanks 

[JenniferV]

Hi Mtkyn,

Thanks for reaching out. Let's sort this out.

A few questions: How far is the Chromecast from the router? How far are you from the TV when they try to cast? Is the internet connection stable?

Give these steps a try:

1. Check the proximity of the TV to the mobile device (phone, tablet, or computer), and Wi-Fi router.
2. Reboot the Chromecast, mobile device, and router.
3. Disconnect and reconnect the casting device from the Wi-Fi network.
4. Plug in the Chromecast into a different HDMI port on your TV.
5. Perform a factory reset.

Thanks,

Jennifer

[Jeran]

Hey there Mtkyn,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello Mtkyn,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer