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Chromecast colors washed out

Eugene2022
Community Member

Casting from any app - android phone and youtube, or PC..  - gives washed out colors. This has suddenly started one day in December. How can I fix it? I have a Samsung TV. 

I'm not sure what gen is my dongle. Also, I can find any way to adjust video setting in the Home app. Any suggestions?

 

Edit: My cast firmware version is 1.56 which release coincides with when the problem started, last December

 

Edit2: my TV is Samsung LN46b610

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Eugene2022,

I apologize about the late response, thank you for being patient! Were you able to fix those colors? If not, I'd be happy to help out, however this issue would reside with Samsung, as Chromecast built-in is an open source software, and we wouldn't have access to look into it. Here is how to get a hold of Samsung support.


I'm sorry we couldn't have been more helpful here, but if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Jeran.

 

Eugene2022, how's it going? Still need our help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Eugene2022,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer