Chromecast connected but no video

[Giuseppe2]

Hi 

I managed to connect a Chromecast 3° gen o my old sharp Aquos tv but it just shows the boot animation and then a black screen,

The Chromecast is connected and working and when I try to cast from YouTube or other apps only the audio is working

Any solutions?

[JenniferV]

Hello Giuseppe2,

Thanks for reaching out. Let's sort this out.

Quick questions: is the Chromecast plugged in correctly to the TV and power source? What's the LED status on your Chromecast? 

Please try to reboot your Chromecast. If the issue still persists, check this support website article and choose one that best describes on your TV screen.

Let me know how it goes.

Best,

Jennifer

[Jeran]

Hey there Giuseppe2,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Giuseppe2,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran