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Chromecast connectivity issue and remote control issue

Ola
Community Member

Hi. My remote control freezed (blinking light on it). It doesn't help to reset it with taking out batteries and press home and back button. The online remote apps don't see Chromecast in order to connect with it so that I can pair remote again. Google home app on my android phone sees Chromecast and I can play the music via the Google home. What else can I do to fix my remote to Chromecast to get rid of this blinking light? Anybody having issue like this ?

4 REPLIES 4

Ola
Community Member

I have Chromecast ultra white one with separate remote control 

Jeran
Community Specialist
Community Specialist

Hey there Ola,

I apologize about the late response, thank you for your patience! Were you able to fix that remote issue? If not, I'd be happy to help out, let me just ask you some questions about

  • Do you have the Chromecast with Google TV?
  • What color is the LED light on the remote?
  • What is the firmware version of your Chromecast?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Eric_B
Community Specialist
Community Specialist

Hey Ola,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric