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Chromecast constantly has to be reset

STSlocum
Community Member

The 'Web Browser' label isn't really accurate but nothing else was appropriate.  I have Google Fiber and a Google modem/router and 3 2nd Gen Chromecasts in my small (1500 sqft) home.  Two of the Chromecasts work fine, connecting to YouTube TV and allowing a show/movie to stream immediately.  One of them is hit or miss.

 

What happens is that it is often being unable to connect (just a spinning circle) when actually trying to start a show in YouTube TV or Prime Video.  I then have to restart or sometimes a complete removal from the Google Home app, factory reset, then adding to the Home once again...that USUALLY works but sometimes have to factory reset a second time the same evening.  The Chromecast is plugged into a power strip and does NOT get power from the tv's usb port.  The tv is an older LG but I wouldn't expect that to make any difference.  I have tried swapping the Chromecast from one of the other tv's but it hasn't made any difference.

Any suggestions?

1 Recommended Answer

STSlocum
Community Member

I was able to connect with Chromecast Support and they suggested checking for updates (it was already current) and to remove and re-add the YouTube and Prime Video apps.  I've done this and it appears to be working.  Fingers crossed!

View Recommended Answer in original post

4 REPLIES 4

STSlocum
Community Member

I was able to connect with Chromecast Support and they suggested checking for updates (it was already current) and to remove and re-add the YouTube and Prime Video apps.  I've done this and it appears to be working.  Fingers crossed!

JillG
Diamond Product Expert
Diamond Product Expert

Thanks for updating the community with that update suggestion from support.🥇

Make a new thread if you run into any trouble.

 

Jeran
Community Specialist
Community Specialist

Hey there STSlocum,

Like Jill mentioned, thank you for coming back with your solution! In that case, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey STSlocum,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.


Just checking up,
Jeran