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Chromecast continue watching will not clear using "hide" feature

SarahEquality
Community Member

 

I was pleased to see that Chromecast added a feature to clear out the continue watching area as that has always seemed to fill up with things even though I have watched through. However, the "hide" feature does not work. The program in question just pops right back up a second after I hide it. I have tried clearing the cache. I have tried restarting the Chromecast device. I have tried hiding or removing the program from the actual app's history. None of that works. I don't understand how this is still a glitch when each individual app can delete a program from the viewing history. Is there a solution to this? All similar questions seem to get locked after they are told to just long press and hide, but that doesn't work, so what now?

1 Recommended Answer

Jeran
Community Specialist
Community Specialist

Hey there,

I apologize about the late response on this thread, thank you for being patient! I was personally able to re-create this issue, so it may be an issue with Google TV UI. If your Chromecast's firmware is up-to-date, please submit feedback via Google TV to let the Google Engineering team know about this interaction. While they won't respond directly back to you, this is the best way to let them know about issues. The more feedback they receive, the higher priority the issue becomes. 


I hope this helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

View Recommended Answer in original post

21 REPLIES 21

ARich
Community Member

Having the same problem, very annoying.

gasmann2o
Community Member

Yes!! This is very annoying!! So how can it be fixed??

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting and sorry for the late response. 

 

To confirm, are you trying to hide the program on a specific app or you're trying to hide the app itself? Are you pertaining to the "Apps only mode" feature? 

 

I'll look forward to your response.

 

Thanks,

Jennifer

SarahEquality
Community Member

Neither. The main for you page of the Chromecast home screen has a "continue watching" area. If you long press the tv show/movie, there is a "hide" option, only it hides nothing. The program sometimes remains there in the continue watching queue and sometimes disappears briefly, but reappears again. There's no way to truly clear out the continue watching queue. I personally have tried also clearing the programs from the queues in each individual app as well, but it still continues to show in the main Chromecast list. 

 

DanDan1
Community Member

Same problem here

Jeran
Community Specialist
Community Specialist

Hey there,

I apologize about the late response on this thread, thank you for being patient! I was personally able to re-create this issue, so it may be an issue with Google TV UI. If your Chromecast's firmware is up-to-date, please submit feedback via Google TV to let the Google Engineering team know about this interaction. While they won't respond directly back to you, this is the best way to let them know about issues. The more feedback they receive, the higher priority the issue becomes. 


I hope this helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

DanDan1
Community Member

No, thank you very much for your help. I will do as you suggest and subit feedback to Google tv 🙂

Jeran
Community Specialist
Community Specialist

Hey there DanDan1,

 

No problem at all! Thank you for doing that, every bit of feedback that Google receives helps them narrow down, prioritize, and resolve issues. I'll keep this thread open a bit longer and follow-up with the others to see if anyone has any more questions.

 

Thank you again for your help on this! 

 

Best regards,

Jeran

irvplotkin
Community Member

Jeran,

You locked 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Random-loss-of-wifi-connection-on-one-n...

saying you had not heard from me. HOWEVER MY REPLY WAS DIRECTLY ABOVE YOUR LAST POST. PLEASE SEE IT AND REPLY TO ME ABOUT HOW TO FIX THIS ISSUE WHICH A NUMBER OF FOLKS REPORT HAVING.   

 

JenniferV
Community Specialist
Community Specialist

Hi irvplotkin,

 

I apologized about that. I already asked one of my colleagues from the Speakers and Display Community forum to reopen your thread to further assist you. Please revisit your thread and continue from there.

 

Thanks,

Jennifer

Many thanks. It has been frustrating for a replied to the same question a few times but the replies seem not to be seen. Thanks again. 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

You're welcome and that certainly hasn’t been easy for you. My colleague already replied to your original thread. You may check it and reply with the asked info.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

It's me again. I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi SarahEquality, gasmann2o, and DanDan1,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Thanks Jennifer,

I am ok now, no more questions.

thanks for your help,

Danielle

JenniferV
Community Specialist
Community Specialist

Hi DanDan1,

 

You're welcome! Since you don't have any more questions and we also haven't received any update from the other users, I'll consider this as complete and I'll lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best,

Jennifer

Many thanks for your concern. I’m fine now. Stay well. 

JenniferV
Community Specialist
Community Specialist

Hi irvplotkin,

 

You're welcome and glad to hear you're all good now. 

 

If you need help in the future, you know where to find us. Have a good one!

 

Best,

Jennifer

I will be submitting as well. Thank you for the reply!

Hi SarahEquality,

 

You're welcome and thanks for submitting your feedback. Please let us know if you still have other questions and concerns. We're here to help!

 

Thanks for the help, Jeran.

 

Regards,

Jennifer