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Chromecast doesn't detect my Star+ subscription

Acido
Community Member

I'm loving my Chromecast with Google tv, but it doesn't detect my Star+ subscription. When you select a title there's a button with the logo of the app and "watch now" under it, that's for every app that you're subscribed to. I see it with Disney+, Netflix, HBO Max and Primer Video, but with titles on Star+ it says "subscribe" instead of "watch now", despite having a subscription and being completely signed in. It wouldn't bother me but I noticed that all the Star+ titles are left out of my recommendations and I would like them to be included. Any idea why this could be?

 

I already checked "manage subscriptions" and it won't fix it.

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

Try to enable applications only mode, then disable it, to display personalized recommendations again.

Alternatively, reboot the Chromecast device - unplug it from the main power grid for about 5 minutes then plug it back in.

View solution in original post

3 REPLIES 3

djtetei
Gold Product Expert
Gold Product Expert

Try to enable applications only mode, then disable it, to display personalized recommendations again.

Alternatively, reboot the Chromecast device - unplug it from the main power grid for about 5 minutes then plug it back in.

Acido
Community Member

I did this and now I can see the app's recommendations being included. It still shows the button as "subscribe" instead of "watch now", but otherwise I'm satisfied. Thank you!

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like djtetei was able to help out Acid, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran