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Chromecast found. it needs to be activated before setup.

Up2Parr
Community Member

I used to be connected to a different wifi, and I enjoyed my Chromecast a lot.

Then, I had to move, so I'm trying to re-connect.

I'm getting the message,  "Chromecast found. it needs to be activated before setup."

It suggests I use a different phone, but I don't have a different phone.

I've also seen posts that suggest the Device Utility App, but that app doesn't seem to be available any more.

Does a Google engineer have any suggestions for me?

Thanks, in advance, for any help.  (-:

10 REPLIES 10

David_K
Platinum Product Expert
Platinum Product Expert

What country are you located in?

ccabelin
Community Member

I have the same problem. I'm US. The option it wants be to follow through just leads me to nowhere...help.

Up2Parr
Community Member

United States of America

US here - same issue. This is absolutely ridiculous.

David_K
Platinum Product Expert
Platinum Product Expert

The best thing to do in this case is follow the steps here:

Heads Up: Device Activation - Google Nest Community

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, davidking.

 

Up2Parr, ccabelin, and user19438139081, I'm sorry to hear that you're having trouble setting up your Chromecast. We receive an update that the Device Utility app is available again for download in the United States Play Store for customers who are prompted to install the app to finish the device activation. 

 

If you already downloaded the app, please check the steps below and let me know how it goes:

 

  1. Download or Update the Device Utility app.
  2. Open the Device Utility app.
  3. Allow Location access.
  4. Turn on Bluetooth. This step is required to activate new devices.
  5. Disconnect from the Wi-Fi network. This step helps the devices that you want to set up and connect to your phone or tablet via Bluetooth.
  6. Wait for the app to look for devices to activate.
  7. Activate the device. If there’s only one device, tap Start at the bottom right, and if the device found is wrong, tap Activate a different device.
  8. Follow the rest of the steps prompted in the Device Utility app (almost the same as the setup steps in the Google Home app). Once the device is activated, the setup continues in the Google Home app to finish the steps.

 

Best,

Jennifer

Thank you so much. The device utility made the difference!!

JenniferV
Community Specialist
Community Specialist

Hello there, 

 

ccabelin, no biggie! Glad to hear that it is now working on your end. Feel free to reach back should you need help in the future.

 

Up2Parr and user19438139081, how's it going with your Chromecast? Have you tried the suggested steps listed above?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Up2Parr and user19438139081,

 

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer