Chromecast gen 1

[Leroy72]

I'm streaming the BT Sport app from my android phone to a Chromecast stick (gen1). Picture is perfect, as is sound quality, however the sound is approximately 2 seconds ahead of the video, how can I rectify this?

[JenniferV]

Hi Leroy72,

Thanks for reaching out. What is the make and model of your router? Please reboot your router and Chromecast device. Also, make sure you have the latest BT Sport app. If the issue persists, uninstall and reinstall the BT Sport app and factory reset your Chromecast.

Regards,
Jennifer

[Azarco]

Hey there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Best,

Alex

[JenniferV]

Hello Leroy72,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand here, Alex!

Regards,

Jennifer