10-07-2022 02:55 AM
Hello
Brand new device. At startup I got to the point where I couldn't connect to WiFi (maybe due 2,4Ghz). AFter that I wanted to perform factory reset from the device.
Led status: solid white for 15s, dark for 1s, orange for 5s and so on, so on
Problem: can't factory reset the device with the button. I hold the button for a long time and I have still the same blinking sequence as described. No orange flashing, nothing like that.
ALso I don't see device in the Home app.
Also the sequence on the TV set: it goes from Google logo to remote picture in such sequence
Questions:
1. What should I do?
2. Is the device busted?
I spent significant time reading the forums, watching videos not finding the solution
Thanks, please help
10-11-2022 01:09 PM
Hi bartek7,
Thanks for reaching out and for providing detailed information of the issue. Please try the steps listed below:
Let me know how it goes.
Thanks,
Jennifer
10-14-2022 02:41 PM
Hey there,
How's it going? Did those steps help?
Regards,
Jennifer
10-15-2022 04:29 AM
Hi
So this device is annoying.
I managed to overcome some of the issues by turning off the 2.4GHz network.
I managed to configure the device to the pointwhere I fail to connect to WiFi at the step when you have to enter WiFi password. Device does not connect to the wifi. I do all the tips from the troubleshooting and those do nothing.
Any tips?
Thanks
Bartek
10-15-2022 01:26 PM
Hello Bartek,
Thanks for getting back to us and for trying the suggested steps. To isolate the issue, could you please try to set up your Chromecast with Google TV using a mobile hotspot? If it does connect to the hotspot, then the issue will be on your Wi-Fi network.
Thanks,
Jennifer
10-18-2022 04:26 PM
Hi there,
It's me again. I don't want to be a nudge but I'd like to check if you still need help with your Chromecast. Feel free to let me know if you do.
Best,
Jennifer
10-18-2022 09:45 PM
Hi
after kast failure I do nit manage to factory reset it. Also cant find it
10-19-2022 08:25 AM
Hey there bartek7,
Here are the two ways you can use to factory reset your Chromecast with Google TV, feel free to try either option:
Let us know if that works for you, we're always happy to help out.
Best regards,
Jeran
10-19-2022 08:33 AM
Ye well. Grom the menu it doesnt work cuz I wasnt able to config the device. From the device it also doesnt work. Any idea why?
10-19-2022 10:59 AM
Hiya bartek7,
That is strange, are you able to confirm if the device is getting any power by checking the LED light on the Chromecast device? What color is the LED light?
Best regards,
Jeran
10-26-2022 08:05 AM
Hey there bartek7,
Do you have any more questions or need any additional help?
Thank you,
Jeran
10-26-2022 08:07 AM
Thanks. To me the device was a bust cuz it couldnt reset.
lets close the thread
10-26-2022 08:39 AM
Hey there bartek7,
I'm real sorry to hear that, I'll go ahead and lock this thread then. If you have any more questions or concerns in the future, please feel free to create a new thread.
I hope you have a good one!
Best regards,
Jeran