Chromecast icon disappears

[Nika14]

I have google hub max and a vizio tv with a built in chromecast. Randomly,  the chromecast icon appears and disappeares from the device on google home app, either the display or tv cast are not available. Sometimes rebooting the tv or the phone helps. Please advise!

[Jeran]

Hey there Nika14,

I apologize for the late response; thank you for your patience! Were you able to figure out that disappearing icon issue? If not, I'd be happy to help out, as these connection problems can be a bit tricky to troubleshoot on your own. First, go ahead and check out this article and follow the steps listed. Afterwards, let me know if you get stuck on any particular step or if you encounter any error messages.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there Nika14,

Do you have any more questions or need any additional help? 

Thank you,
Jeran

[Jeran]

Hey Nika14,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Nika14]

Thanks for your reply,  I went through the steps but the problem is not resolved. The chromecast icon shows up after restarting my phone,  but this is not a sustainable solution to restart my phone every time. 

[Jeran]

Hey there Nika14,

No problem at all! I wouldn't want you to have to do that every time either. Make sure you're not using any kind of VPN or Proxy on your phone. Also make sure that you aren't using a battery-saving setting, as this would affect connection as well. Finally, When Use network information is off in your Android settings, Google Nest and Home speakers or displays (and Chromecast) might not appear on the list of available Cast devices. To discover Cast-enabled devices, open your Android's Settings and then enable Use network information.

Best regards,

Jeran

[Jeran]

Hey there Nika14,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hey Nika14,

Did you still need assistance with this issue? Otherwise, I'll close this thread in 24 hours. In the event that I do lock the thread and you still need some help, feel free to create a new thread.

Best regards,
Jeran