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Chromecast in tv 4k

Michele5
Community Member

My chromecast  in  loop help me pls

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello Michele5,

 

Thanks for reaching out. Let's check this further.

 

A few questions: what's the LED status on your Chromecast with Google TV (4K)? When did the issue start? What can you see on your TV screen? Please reboot your Chromecast with Google TV (4K). Plugging it on a different HDMI port on your TV or different TV screen might also help.

 

If the issue persists, perform a factory reset on your device. Here's a guide: How to factory reset your Chromecast.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Michele5,

 

I haven't heard from you in a while so I'll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer