Chromecast inconsistent

[Martin909]

I have two smart TV's with integral Chromecast, both of which can communicate with my iPhone via Chromecast when playing Youtube.

However, having recently subscribed to Medici TV I have had problems.  To start with, I could cast Medici to one TV but not the other.  Now Medici won't cast to either, even though the Chromecast icon is displayed. Youtube still works.

I should add that being in a fairly remote location, the wi-fi signal is rather poor, so could that be the issue?

Would buying a Chromecast plug-in dongle help?

I have contacted Medici who tell me that all is okay from their side. 

[JenniferV]

Hello Martin909,

Thanks for reaching out to the Chromecast Community! You can try to buy a separate Chromecast device to isolate the issue. However, in the meantime, please clear the cache and data of the Medici TV app then, uninstall and reinstall it. Using a different mobile phone and rebooting your TV with Chromecast-built in and Wi-Fi router might also help.

If the issue persists, perform a factory reset on your TV. If you're not familiar with how to do it, contact your TV manufacturer for further help. 

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi Martin909,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Best,

Jennifer