Chromecast misconfigured and I cannot setup again

[Cesarutr]

So I had my Chromecast working fine and one day out of the blue it said it need to be setup, since then I have tried several times to set it up unsuccessfully and it even change the language to Danish or something, I tried rebooting, reinstalling Home in my phone, different phones (only Android), reboot my router but nothing seems to help, what can it be? Does it become defective?

[David_K]

It sounds like the easiest thing to do is to reset it and start setup again. Follow the steps in the help article below that shows how to find the physical reset button on every model of Chromecast. It's always on the edge of the Chromecast itself, near to the power input. Once you've found the reset button, follow the steps in the next help article to factory reset your Chromecast.

How to find the physical factory reset button on your Chromecast

How to factory reset your Chromecast

Once you've reset it, you can follow the steps below to set it up.

Set up your Chromecast device (3rd gen or older)

[Cesarutr]

Hello, actually I already tried this too and have the same result and even it keeps the Norwegian language (which I don't even speak, I found with google translate) and still I try to setup, open my Home App and it detects the Chromecast, I select and it starts to link (connect to the WiFi from Chromecast) but it just stay like that, last time I let it there for almost 1 hour and it never connected.

[JenniferV]

Hi folks,

Thanks for the help, davidking.

Cesarutr, how's it going? Do you still need help? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hi Cesarutr,

It's me again. I want to make sure you're all good — how did the step go?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Cesarutr]

Hello JenniferV,

I'm sorry I thought I answered before, but I tried what you said and still it was not possible to set up, do you know other solution? Or is it defective?

[Jeran]

Hey there Cesarutr,

Just out of curiosity, what color is the LED light on the Chromecast when you try to set it up? If the LED light looks good, do you know if you're connecting to a 2.4GHz network, or a 5GHz network? If you're trying to set up the device on a 5GHz network, make sure that the 5GHz Wi-Fi channel is set to a lower range, 36-48 is the recommended range.

I look forward to your response, let me know if you had any more questions!

Best regards,

Jeran

[Cesarutr]

Hello Jeran,

Thank you for your answer, I will check the LED light color, but regarding the network to be honest I am not sure about it and don't know how to even check it, can you give some guidance on that?

An the other hand, then why at the beginning it was configured ok (when new) and all of the sudden it stopped, I certainly didn't change anything on my internet.

Kind regards,

Cesar

[JenniferV]

Hi Cesarutr,

Thanks for getting back to us. There could be an update on your router network or interference that might affect the connection of the Chromecast to your Wi-Fi network that is why it got disconnected and needs to be set up again.

If you're not familiar with your router settings, you may refer to your router's manual or you may contact your router manufacturer for further help.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Cesarutr, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David and Jennifer!

Best regards,
Jeran