Chromecast no longer compatible with tv

[Squongle]

Since latest update our Chromecast 3rd gen is no longer compatible with tv as it isn't 1080p. Is there anyway around this?

[JenniferV]

Hi Squongle,

Thanks for reaching out. To clarify, is your Chromecast not working or you're just having an issue with the video quality? If the issue is with the video quality, please reboot your Chromecast and Wi-Fi router. Also, try to use the Chromecast with another TV or High-Definition Multimedia Interface (HDMI) display, if possible.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran