Chromecast not connecting to wifi

[kvin]

My chromecast will not connect to wifi. I've gone through every step in the trouble shooting guide on chromecast.com/help as well as uninstalling/reinstalling Google Home app. Also tried all solutions mentioned in the community posts that I could find to no avail.  What to do?

[Niknev1]

I am having the same issue.

[lex1125]

same here

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What device is used to complete the setup and what's the OS version (iOS or Android)? Has the Chromecast been connected to this network before or is this the first time setting up the device?

Please try the steps below. Let me know if you've done this already or if it helps you resolve the issue:

1. Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from the setup device.
3. Restart the router.
4. Restart the Chromecast device.
5. Restart your mobile phone.
6. Close and then reopen the Google Home app.
7. If you're using an iOS device during setup, please turn on Local Network Access.
8. Set up the Chromecast on a different mobile device.
9. Manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
10. Factory reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

Best,

Jennifer

[Niknev1]

Thank you for the response, but as I my Roku is working fine, I don’t want to spend any more time on this. I will be exchanging it for a roku or fire stick, because I know those work for me.

[JenniferV]

Hello Niknev1,

Understood and we're sad to see you go — we hope we can make it up to you in the future. 

In case you've changed your mind, feel free to reach back — we're always here for you!

Thanks,

Jennifer

[JenniferV]

Hey kvin and lex1125,

How's it going? Did the steps help?

Regards,

Jennifer

[kvin]

Hi Jen,

Following the steps above is not helping, I'm afraid. Its a 1st gen chromecast, which worked until I tried to connect it to a new Internet network a few days ago. I'll give it one more go before I pack it in.

[JenniferV]

Hi kvin,

Sure thing! I'll wait for your update.

Thanks,

Jennifer

[JenniferV]

Hello there,

kvin, did you manage to get your device working?

lex1125, I wanted to check if you still need help. Feel free to reach back if you do.

Best,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer