Chromecast not found when trying to configure

[ElviraB]

Hi

I have a chromecast 2nd gen that has been working flawlessly for years. Today I couldn't cast to it but it showed in the home app. 

I did a factory reset and the message to use google home app to set up appears on the TV.  In the bottom left corner of tv screen it says chromecast3420.

When I search for new device in google home app on my phone it says it can’t find any devices. I tried connecting the wifi directly to the chromecast, did not help.
I tried restarting the chromecast, my phone, the wifi....nothing helps. 

Any ideas?

[Dan_A]

Hi ElviraB,

Has there been any changes on the router settings or network connection? What is the status of the LED light on your Chromecast 2nd Gen? Try these steps:

Reboot your router/modem, then your Chromecast 2nd Gen and TV. Restarting your phone might also help. After the reboot, do a factory reset on your Chromecast, turn off cellular/mobile data, if you’re using an iOS device then enable the local network access(Phone’s settings>Privacy>Local network of Google Home=enable). Once done, go to your phone's WiFi settings, then connect directly to the Chromecasts hotspot. Open your Home app and try the setup again.

Keep me posted.

Best,

Dan

[Jeran]

Hey there ElviraB,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey ElviraB, 

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran