I have a 2nd Gen Chromecast which all of a sudden stays in offline mode and cant get it to online. I have tried Factory reset, changing wifi from 2.4Ghz to 5Ghz and back to 2.4Ghz, rebooting but nothing seems to work. Currently running cast firmware version 1.56.291998. Device displays correctly on the TV but on the Google Home app shows offline. My family and I are addicted to this little device and would really appreciate any assistance and feedback.
Hey there Seemonster01,
I'm sorry to hear that your Chromecast is having some issues staying online! I can imagine this issue has been quite the headache, so I'd be happy to help you look into it. Let me just ask you a few questions about what's happening:
Depending on what LED light the Chromecast has, it could point to a few different issues.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
I still cannot get the chromecast/GTV to connect to Wifi. This was working fine, unitl the last update. Since then it will connect for a few seconds and disconnect. Nothin has changed in my environment, other than the google pushed update. I have a firestick and a WII right next to the chromecast. Both connect to the same wifi and work perfectly.
I am using hte power adopter which came with the chromecast, plugged into an electrical outlet. I cannot see the led status light, as the chromecst is behind a cabinet and is difficult to access. The chromecast boots up and goes to the home screen. I can access all the settings. It just will not stay connected to wifi.
- foget the network and reconfigured
- rebooted everything including the wifi and modem and chromcast
- did a factory reset on the chrome cast.
Nothing seems to fix the issue. In searching for a solution, it seem many people have this same exact issue.
Seemonster01, how's it going? Do you still need help?
jt123, I'm sorry to hear that you're still experiencing the same issue with your Chromecast, but thanks for doing some steps beforehand — these are of great help! To cover all the bases, could you please try to setup and connect your Chromecast to a different Wi-Fi network or a mobile hotspot so we can isolate the issue?
Thanks for the help here, Jeran.
Hi Jennifer. I do appreciate your help. About a month ago I setup a guest network. The ChromCast connected to it right away. That worked for a couple of weeks, and then it started doing the same thing. It will connect for a few seconds and then disconnect. All it says is network connection is lost. I can connect it to my phone via a hotspot. That is how I check for updates, hoping this is resolved.
I really do like GoogleTV. I am back to using my firestick, which is right beside the ChromeCast. The firestick connects to the same WIFI and does not have issues. I also have Nintendo Switch. It also connects and works fine.
Thanks for getting back to us. If the Chromecast was able to connect to your mobile hotspot, then the issue isn't with the Chromecast device. If you're familiar with your router settings, please configure it. See the router settings below that you need to check:
Enable these settings on your router, if applicable:
Disable these settings on your router, if applicable:
I don't agree. This is an issue with the Chromecast. I am sure if I left it connected to the Mobile Hotspot, it would start disconnecting and reconnecting. I have a firestick and a Nintendo Switch, right beside the chromecast. Both connect to the same WiFI with no issues. There are MANY, MANY people who have this same issue.
I did check the router settings. UPNP is enabled. VPN is disabled.
Funny thing, the WIFI is google mesh. Google product don't work togehter.
Thank you for submitting that form! You should have someone from Chromecast Support reach out to you via email, feel free to continue the conversation over there. Unless you have any more questions for us here on the forum, I'll go ahead and lock this thread in 24 hours.