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Chromecast problems

PScore
Community Member

Can't connect chromecast since changing from EE TV to BT TV

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there PScore,

I apologize about the late response on this, thank you for being patient! Were you able to fix that Chromecast issue? If not, I'd be happy to help out, as I know connection issues can be tricky to resolve on your own. Let me just ask you some questions about what's happening:

 

  • What color is the LED light on the Chromecast?
  • Are you powering the Chromecast via a USB port, a wall outlet?
  • Have you changed any network settings?
  • Are you receiving an error message, or is the Chromecast not showing up in the Google Home app?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from PScore, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran