09-30-2022 05:31 AM
I have bought chromecast with Google TV about 1 month and i noticed this remote is very draining the battery, i have replaced the battery 2 times this is unusual, i have checked and updated the software to the latest version but still does not solve the problem of battery drain of the remote. Please help me fix this problem. Thanks you!
10-04-2022 01:09 PM
Hi PhongPhan,
Thanks for reaching out and for being a step ahead of us.
Please give these steps a try:
After doing the steps, please observe the behavior of your Voice Remote and keep me posted.
Thanks,
Jennifer
10-04-2022 04:02 PM
Thanks your guide, I will try it.
10-04-2022 04:25 PM
Hey there,
Sure thing! I'll wait for your update — no rush.
Best,
Jennifer
10-07-2022 03:36 PM
Hello PhongPhan,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
10-07-2022 04:23 PM
Hi Jennifer,
It is not working, remote still drains battery. I think this is a design error of the hardware, currently I am using the tv remote instead of the chromecast remote via HDMI (CEC). Thanks you!
10-11-2022 08:18 AM
Hey there,
Oh no! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Jennifer
10-14-2022 09:04 AM
Hi PhongPhan,
We haven't received your form. Were you able to fill it out?
Regards,
Jennifer
10-14-2022 01:38 PM
Hi JenniferV,
I was filled that form, please check it. Thanks you!
10-14-2022 02:32 PM
Hello PhongPhan,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Jennifer