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Chromecast remote left right up down button unresponsive

dwlloyd810
Community Member

I've tried re connecting the remote, changing the batteries, and shaking and tapping the remote with the batteries out. Nothing helps. At least box commands work.

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

It may be faulty , but first step is a factory reset of the remote.  Once you have done that let me know if it worked.  

Thanks!

GothamNY
Bronze
Bronze

Hi @dwlloyd810 this happens to me quite frequently. Before resetting everything, thus causing you to setup the remote from scratch, try rebooting the CCwGTV. The easiest thing to do would be to pull the power cord from the device, wait a minute, reconnect power and let the CCwGTV reboot. Try that and see if that fixes it.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the responses from Ashepherdson and GothamNY. Shoutout and huge thank you to Ashepherdson and GothamNY for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS