Chromecast remote lost connection

[Geko63]

Hi. My Chromecast with Google TV has been working fine for months. All of a sudden, the remote no longer appears to connect to the Chromecast. Nothing happens regardless of which button I press. I've tried turning the Chromecast off and then on - the remote still doesn't connect. I can control the Chromecast with the remote app on my Pixel phone.

How do I get the remote to reconnect and control the Chromecast?

[Cindy]

I'm having the same issue.

[Jeran]

Hey there Geko63,

I am sorry about the late response, thank you for your patience on this! Were you able to fix that Chromecast Voice Remote issue? If not, I'd be happy to help out, since I know I'd be disappointed if I couldn't use half of the new Chromecast device! Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of the Chromecast and Chromecast Voice Remote?
• What color is the LED light on the Chromecast Voice Remote?
• Are you using AAA 1.5 V alkaline batteries?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Geko63 · Accepted solution]

Hi. I ended up just buying a new remote and that worked. Thanks for checking.

[Jeran]

I'm glad to hear you are no longer having any issues. In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to make a new thread.

Have a good one!

Best regards,

Jeran