Chromecast remote not connected

[hayleyb]

My Chromecast remote doesn't pair to the TV even though the batteries still work. The LED pulses when I remove the battery, hold the Home button, and put the battery back in. Every other time I've tried to control the Chromecast using the remote it's unresponsive. The remote doesn't respond to Bluetooth pairing on the actual Chromecast device, when I hold the Back and Home buttons together. 

[Hemialha]

Not that this helps, but I have the same situation currently 

[ericschneible]

Try forgetting your remote and repairing. Doing that fixed my remote and it paired right away. 

[JenniferV]

Hi folks,

Thanks for the suggestion, ericschneible. I appreciate it.

hayleyb and Hemialha, how's it going? Do you still need help? If yes, please try the steps below:

• Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
• Reinstall the batteries after 5 minutes.
• Unpair the Voice Remote. Here's how: On the TV interface, go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
• Reset the Voice Remote
• Pair the Voice Remote again.
• If the issue persists, reset the Chromecast device.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from hayleyb, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, ericschneible and Jennifer!

Best regards,
Jeran