09-07-2022 06:54 PM
My remote won't work. It's a pulsing light. I have tried the following options:
1. Downloaded the TV App, removed the remote, then re-pairing, but it get stuck on the re-pair screen.
2. Tried removing and reinstalling the batteries while holding the home and back buttons.
3. Tried resetting the Chromecast and unplugging and plugging back.
09-11-2022 11:47 PM - edited 09-11-2022 11:48 PM
Hello JP17,
Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, could you please try to replace the batteries and test? [Note: Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V].
Thanks,
Jennifer
09-14-2022 11:50 PM
Hey there,
How's it going? Did the step help?
Regards,
Jennifer
09-15-2022 03:54 AM
I tried that already but it didn't work. I was able to resolve the issue by factory resetting the Chromecast.
09-15-2022 08:33 AM
Hiya JP17,
I'm glad to hear you were able to resolve this issue; thank you for coming back with your fix! Did you have any other questions or concerns we can address in the meantime?
Best regards,
Jeran
09-15-2022 09:25 AM
Hi,
Nothing else.
Thanks
09-15-2022 09:50 AM
Hiya JP17,
No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, please feel free to create a new thread.
Best regards,
Jeran