Chromecast remote overheating

[pepevillavi]

Hello. I bought a Chromecast last July (just 2 months ago) and it just stopped working and is overheatting. 

It gets really hot and do not response at all. I have done some of the suggestions that I read in other threads, like restarting it, restoring factory settings, etc, but it still does not work. 

I'd like to know the steps to get a replacement because of this issues. Thanks in advance 

[JenniferV]

Hi pepevillavi,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

We'd like to further look into this — could you fill out this form and let us know once you're done?

Regards,

Jennifer

[pepevillavi]

Hello. thank you for the response. I have just completed the form as requested. Best regards

Pepe

[JenniferV]

Hey there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Jennifer