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Chromecast remote stopped working

Dilrajgill
Community Member

Hi there! my chromecast remote has stopped working/died and by reading help articles to fix it, i reset my chromecast and now its not connected to wifi and only thing coming  on the screen is to pair with remote and my remote is not working and I can’t control it with phone android tv remote because it is also not connected to wifi, how do i setup my chromecast now. Any help please! 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Dilrajgill,

 

I'm sorry to hear that the Chromecast has been giving you these issues! I can imagine this has been a frustrating experience, so I'd be happy to help you out. First, I would recommend that you check out this article on establishing your Chromecast connection. That would be a great starting point, let me know if you run into any issues while troubleshooting.

 

I look forward to your response!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hello Dilrajgill,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for the help, Jeran.

 

Regards,

Jennifer