Chromecast remote

[Kbbm]

My Chromecast remote does not work. Changed batteries. No light when trying to re-pair or factory reset the remote. 

I have had so many issues with my Chromecast this is so ridiculous.

[Raoulvm]

Same here,

Bought a 'new' device (it seemslike it was send back).

Unfortunately I bought it in the states and took it to europe..

Any solutions?

[Jeran]

Hey there Kbbm,

I apologize about the late response, thank you for your patience! Were you able to fix that remote issue? If not, I'd be happy to help out, as I know I would be rather annoyed as well. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• How long ago did you purchase the Chromecast?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Raoulvm]

Dear Jeran,

Thank you for your reply.
The problem is fixed! In the end I got support with Google via Facebook.
They managed to give me an special reset-method which made re-connect the remote!

Happy camper (:

[Jeran]

Hey there Raoulvm,

Awesome, I am glad to hear that your issue was resolved, thank you for letting me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Kbbm, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran