cancel
Showing results for 
Search instead for 
Did you mean: 

Chromecast requires factory reset every time I use it

Jenniferlynryan
Community Member

I just bought a new chromecast (2nd gen). I can set it up fine and cast to it, until I leave the house with my phone. When I come back, it says the chromecast can’t be connected to from my phone. The router is within 15 feet of the chromecast, and we don’t have 5ghz/2.4ghz networks - only one network is available. If I do a factory reset on the chromecast, I can connect to it again. However, I don’t want to have to reset my chromecast every single time I go to use it. What is the problem here?

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

Chromecast is not required to connect with the phone all the time, but, only when you wish to cast your phone screen to a non smart TV connected to Chromecast.

However, whenever you wish to cast something from your phone to Chromecast, it is required that both Chromecast and your phone to be connected to the same WiFi network.

If you have a network router with WiFi built-in, it will always have at least 2.4 GHz WiFi band.

If you wish to play something from YouTube or other applications installed on Chromecast, you can do so directly from Chromecast, without using your phone, given you are connected to the same Google account.

Only when you wish to cast a certain video file from your phone it is required to open Google Home on your phone and activate "Cast my screen" command.

 

View solution in original post

4 REPLIES 4

Jenniferlynryan
Community Member

B220B672-433F-4CEC-977B-95C6820A4331.png

 that’s the message I get - however I have local network turned on in my privacy settings and have not changed the wifi network for my phone or the chromecast. 

djtetei
Gold Product Expert
Gold Product Expert

Chromecast is not required to connect with the phone all the time, but, only when you wish to cast your phone screen to a non smart TV connected to Chromecast.

However, whenever you wish to cast something from your phone to Chromecast, it is required that both Chromecast and your phone to be connected to the same WiFi network.

If you have a network router with WiFi built-in, it will always have at least 2.4 GHz WiFi band.

If you wish to play something from YouTube or other applications installed on Chromecast, you can do so directly from Chromecast, without using your phone, given you are connected to the same Google account.

Only when you wish to cast a certain video file from your phone it is required to open Google Home on your phone and activate "Cast my screen" command.

 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Jenniferlynryan, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran