Chromecast’s Remote has stopped working and overheats quickly

[nagarse]

Hi, my Chromecast’s Remote has stopped working and overheats quickly. No spills, no indicator lights no matter what I pressed. The whole unit is useless since I can not operate google tv with my remote. Also, the remote got super hot and almost burned my fingers when I pulled them out to cool down. I search in the forum and it seems to be an issue for multiple users. Can I get a replacement for this? Thank you. 

[JenniferV]

Hi nagarse,

Thanks for posting and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

Have you tried replacing the batteries in your Chromecast Voice Remote? If you haven't yet, please try that and make sure you'll replace all batteries at the same time. Do not mix old and new batteries and do not use lithium-ion or any other batteries with rated voltage above 1.5 V. Also, do a factory reset on your Voice Remote and Chromecast device, then observe the behavior.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[nagarse]

Have you tried replacing the batteries in your Chromecast Voice Remote?

Yes, I tried two different brands of batteries—the same problem. 

If you haven't yet, please try that and make sure you'll replace all batteries at the same time. Do not mix old and new batteries and do not use lithium-ion or any other batteries with rated voltage above 1.5 V.

I did not. 

Also, do a factory reset on your Voice Remote and Chromecast device, then observe the behavior.

I can not do this, because

1. Remote does not work, so I press and hold home and back button, no response..

2. Remote does not work, so I can not operate the chromecast either. 

[JenniferV]

Hello nagarse,

Oh no! That doesn't look good. We'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. We haven't received your form yet — were you able to fill it out?

Best,

Jennifer

[nagarse]

Hi, I tried several times to submit the form and I keep getting error messages like this:

"Refresh this page and try again. Sorry, there was a problem with the form."

I tried different web browsers, on my PC and phone, all the same error message. I tried to reply by email and attached the screen shot, but it said 

Address not found

[JenniferV]

Hi nagarse,

Thanks for getting back to us and for letting me know. I manually created a case for you and I sent you an email so we can further assist you. Please make sure to keep your lines open as our support team will reach out to you from there anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Regards,

Jennifer