Chromecast says it is connected to wifi, but then says it isnt on the same network as my phone

[Oshjoshlax]

Sorry for the long subject line, I'm not sure what is going on here. I'm having an issue with my Chromecast with Google TV where it connects to my wifi network, but then says my phone is not connected to the same network. I've disconnected, restarted everything and haven't had any luck yet.

For reference, the LED light on my chromecast is solid white. I'm not sure if there are router settings that I need to change.

[kiltguy2112]

If you can turn off the 5ghz band on the wifi that will most likley solve your problem. 

[JenniferV]

Hi there,

Thanks for the help, kiltguy2112.

Oshjoshlax, how's it going? Do you still need help? If so, could you please tell us if this is an initial set up? What type of Chromecast device do you have? What's the make and model of the phone you're using to set up your device? In the meantime, reboot your Wi-Fi router and factory reset your Chromecast. 

Let us know how it goes.

Best,

Jennifer

[JenniferV]

Hello Oshjoshlax,

It's me again. I want to check if you were able to get your device working. Feel free to reach back if you still need help.

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer