Chromecast setup and connection

[DavidseN]

we bought a 1st gen last week and could not set it up as it would not connect to our Wifi at all. we replaced it yesterday to a 1st Gen. its casts fine but cannot set up our google home with chromecast. we simply do not pick it up on our apps as well as with the Wifi. we already tried the hard factory reset and is still unable to set it up. 

[JenniferV]

Hi DavidseN,

Thanks for reaching out and sorry for the late response. Let's sort this out.

A few questions — what's the LED light status in your Chromecast? Are you getting any messages during set up? If yes, what was it? What is the make and model of your mobile phone?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hi DavidseN,

I haven’t heard from you in a while so I'll be locking  this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Still need help?

Regards,

Jennifer