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Chromecast setup - no signal on TV nor visible on Home App

SVP
Community Member

I plugged in the Chromecast and have the Home app and get a No Signal message on my TV. I have gone through many steps discussed on the forum (e.g. WiFi on/off, closing app, changing MAC setting on WiFi, rebooting Chromecast, etc) and no luck EXCEPT that when I unplug the Chromecast and plug it back in, I get the Google G on my TV screen for about 5 seconds then it goes back to No Signal. I'm guessing that the problem is that my TV is too old (doesn't appear to have HDPC) but thought I'd see if anyone on this forum had some ideas before I return the Chromecast device. Thanks!!!

1 Recommended Answer

SVP
Community Member

2006. I see no mention of HDCP in the manual or on the TV. I'll return the device and continue using my old laptop to run the TV until I buy a new one. Thanks so much for your help!

View Recommended Answer in original post

16 REPLIES 16

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Two questions - 1 - is it plugged into the wall AC adapter or into the usb port on the tv? 2 - do you have another tv you can test the Chromecast on to ensure it's not the tv at fault? 

SVP
Community Member

It is plugged into the wall, or a power strip, not the TV. TV. I don't have a second TV. Shows up on both of my iPods and my phone in the Bluetooth devices. I'm guessing that my TV isn't recent enough.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Are you sure your on the right input for your TV? Can you try a different HDMI port ?  Again I have these running on some old tvs.. like ancient.. it should work.  

SVP
Community Member

Thank you so much for your message! I have two HDMI ports and have tried them both. It is a mystery since the G shows up briefly. The app doesn't see the Chromecast device but maybe it won't until the TV recognizes it?

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Sorry which app dosnt see the device ? I'm very curious .. have you ever used this device before ?  Do you know which Chromecast you have? Chromecast with Google tv are white and have a remote with them, they have android tv and don't require an app.. regular chromecasts can vary, but would be setup with Google home.  

Have you tried factory resetting the device yet ?

SVP
Community Member

This is my first Chromecast or any TV device. I'm a bit of a TV noob. I've been using an old MacBook pro to run the TV the last couple years. Thought the Chromecast would be easier. I have the latest model Google TV HD. I'm using the home app. I did reset the Chromecast once. I don't have any smart devices but I do use Google, Android and Chrome, and have always had Google phones.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Okay so yeah you wouldn't need the home app with the new Chromecast with Google tv , it's all on screen setup.  If the G logo is showing and flickering out, then I assume it may be faulty.  It's hard to be one hundred percent sure as there isn't another device to test it on, but that's where I am leaning.  

 

Support article here in case we missed anything

https://support.google.com/chromecast/answer/6345122?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cblac...

 

SVP
Community Member

Thank you. I went through those steps several times. I'll keep poking around tomorrow. Maybe I'll find a friend who's TV I could test it on. Funny that you say I don't need the Home app because my instructions say I do.

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SVP
Community Member

I bought a new Chromecast device and get the same outcome so I'm assuming that my TV is not compatible/too old.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

How old is your TV exactly? They do require HDCP 1.3 , but that should be any tv made on or after 2007 

SVP
Community Member

2006. I see no mention of HDCP in the manual or on the TV. I'll return the device and continue using my old laptop to run the TV until I buy a new one. Thanks so much for your help!

Princesss
Community Specialist
Community Specialist

Hello there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess

SVP
Community Member

I have no additional questions. Thank you!

Princesss
Community Specialist
Community Specialist

Hi SVP,

 

You're very welcome. We'll go ahead and close this thread now. Feel free to start a new thread if you need assistance with your Chromecast and Google Nest devices and the Community would gladly help.

 

Cheers,

Princess

Jeran
Community Specialist
Community Specialist

Hey there SVP,

I'm just checking up on this thread, I'm glad to see Ashepherdson was able to answer your questions. In that case, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, Ashepherdson!

Best regards,
Jeran