Chromecast skips the top line to be cast to my TV

[likejudo]

I am using Windows 11 and trying to cast a technical video playing on my laptop,

I see the top line of text showing on my laptop browser is cut off on the TV.

I tried lots of things like max the browser, cast desktop vs cast tabs, to no avail.

I don't know how to get it to show. It shows completely on my laptop. My Chromecast is 2nd gen (NC2-6A5)

underlined line is cut off

[David_K]

Have you checked the settings on your TV? Try changing the "picture" "overscan" "scaling" or similar settings.

[likejudo]

Thanks for your reply.

My TV is TH-42PE7U https://www.bestbuy.com/site/reviews/panasonic-42-720p-flat-panel-plasma-hdtv/8592249

What would I change these settings to?

[David_K]

The settings vary by manufacturer. You'll need to try adjusting the picture settings as I described and see if it resolves the issue.

[likejudo]

"picture" "overscan" "scaling" 

I don't get it. What value should I set these to?

[David_K]

I looked up the user manual for your TV. Try these steps:

1. Press the "menu" button on your remote control.
2. Use the arrows to select "picture" and press the "ok" button.
3. Use the arrows to select "picture mode".
4. Try each of the options in this list by using the left and right arrows.

It looks as though there is also a "zoom adjust" setting you can try changing. 

[likejudo]

Thank you. I will try it today and let you know.

[likejudo]

I tried these settings, changing Picture from +30 to 23  - made no difference.

I even reset the TV completely. no difference.

see below for a photo of this page cast on the TV.

Notice the text on the browser tabs is cut off.

[David_K]

In your first photo, there is a "picture mode" set to "standard". Can you try changing that?

[likejudo]

The options for Picture Mode are: Vivid, Cinema, Standard, Custom.

I changed it to Custom and set Picture to +17. No improvement. Tried Cinema. Line still missing.

[David_K]

I'm assuming this is the only TV you have? If not, does it do the same thing with a different TV?

There isn't a Chromecast setting that controls this. Unfortunately it is your TV over scanning the signal input and often happens when PCs are connected to TVs etc. You could try contacting your TV manufacturer.

[likejudo]

It is the only TV I have.

Would resetting Chromecast help, I wonder if I will lose any firmware updates to Chromecast - that were automatically made - if I do so.

I do not see an option to disable overscan in TH42-PE7U

Thank you for your help 🙂

[David_K]

You can certainly try that but I don't believe it will resolve the issue unfortunately. Resetting doesn't revert the firmware updates.

[JenniferV]

Hi folks,

Thanks for the help here, davidking. I appreciate it.

likejudo, how's it going? Have you already reached out to your TV manufacturer for additional help?

Thanks,

Jennifer

[likejudo]

---

@JenniferV wrote:

Hi folks,

Thanks for the help here, davidking. I appreciate it.

likejudo, how's it going? Have you already reached out to your TV manufacturer for additional help?

Thanks,

Jennifer

---

My TV is out of warranty so cannot contact my TV manufacturer.

[Jeran]

Hey there likejudo,

I'm real sorry about the late response on this thread, were you able to resolve this issue? Even if the TV is out of warranty, the manufacturer should be able to assist you with device specific questions.

Best regards,
Jeran
 

[likejudo]

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@Jeran wrote:

Hey there likejudo,

I'm real sorry about the late response on this thread, were you able to resolve this issue? Even if the TV is out of warranty, the manufacturer should be able to assist you with device specific questions.

Best regards,
Jeran
 

---

I don't know if you have ever tried to ask a manufacturer questions on a product that is out of warranty - they will charge a fee (typically $100). In this case, they would have to open a ticket and resolve it - not just provide a simple answer.

Google should investigate issues like this and provide the correct workarounds. Panasonic is not in the business of casting - Chromecast is.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[likejudo]

Yes, I need Google to investigate issues like this and provide the correct workarounds. Panasonic is not in the business of casting - Chromecast is. Please also see my reply above.

[Jeran]

Hey likejudo,

In this case, we may need to escalate this to a higher tier of support. Would you be able to fill out this form to get that process started? Shortly after, you should receive an email with the next steps.

I look forward to your response, and if you had any other questions, please let us know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[likejudo]

I tried using the form you gave above - I don't know if someone else used it, but it would not accept my Submit.

It keeps asking me to refresh the form and try again.

[JenniferV]

Hello likejudo,

Thanks for letting us know. Could you please try to use a different browser or a different device then submit the form? Please let me know how it goes.

Thanks for the help here, Jeran.

Regards,

Jennifer

[likejudo]

It failed on Chrome.

Now I tried on Microsoft Edge 

Same error - see screenshot:

[likejudo]

please email me a new link

[likejudo]

others have faced the same issue with the support form https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-camera/m-p/174418

[JenniferV]

Hi likejudo,

Thanks for trying. I'll check this with our team and I'll get back to you once we have an update.

Thanks,

Jennifer

[JenniferV]

Hi there,

Update! The form is now up. Could you please try to fill it out again?

Thanks,

Jennifer

[JenniferV]

Hello likejudo,

We haven't received your form yet. Have you had a chance to fill it out?

Thanks,

Jennifer

[likejudo]

Yes, just did. thanks.

[JenniferV]

Hey there,

We got your form — thanks for filling it out. Please keep your lines open as our team will reach out to you via email anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,

Jennifer