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Chromecast stopped working on Samsung Smart TV

Fedka2
Community Member

After having great success with casting to our samsung smart tv, the device was not longer detected when connected to the hdmi port. I tried the second port and no success. I checked google home and received the message that the device was not detected. I unplugged the dongle for one minute, still not detected. Ran Samsung troubleshooting device connection to no avail. Unplugged tv and waited for 1 minute, didn't work. Are there any other steps I am missing before returning the device? Thank you.

1 Recommended Answer

djtetei
Gold Product Expert
Gold Product Expert

First, check the cable USB cable and the power adaptor condition to ensure they are functioning in optimum parameters.

If you can't do that, borrow a USB cable and a power adaptor, if possible, with the same specifications, then try again.

Lastly, hard reset the Chromecast 3rd generation.

View Recommended Answer in original post

4 REPLIES 4

djtetei
Gold Product Expert
Gold Product Expert

First, check the cable USB cable and the power adaptor condition to ensure they are functioning in optimum parameters.

If you can't do that, borrow a USB cable and a power adaptor, if possible, with the same specifications, then try again.

Lastly, hard reset the Chromecast 3rd generation.

Fedka2
Community Member

Thanks, I did the factory reset and I'm back up. 

layerpa
Community Member

Ho lo stesso problema il pc fisso  con Windows 10 aggiornato non riconosce più la Chromecast . Mentre con  smartphone stessa rete Wifi  funziona benissimo . Premetto che prima funzionava il pc fisso  lo riconosceva ora non trova nessuna fonte.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like Fedka2 was able to get that device working again, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

layerpa, since this thread is resolved, feel free to create a new thread for your specific issue.

Thank you for your help, djtetei!

Best regards,
Jeran