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Chromecast turning off repeatedly

Teevee54
Community Member

We have a new Chromecast (less than six months old) that restarts itself, most often while in the Prime or HBO app. Maybe 15 minutes after its been on, it will turn off... Then restart the Vizio tv and open back up to where it was before. Then do it again a minute or two later. After four of five times, it usually stops and then works fine the rest of the night. It's plugged into the wall, so it's not being powered by the tv.

 

Any ideas?

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Teevee54,

I'm sorry about the late response, thank you for your patience! Were you able to fix that shutting off issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What color is the LED light on the Chromecast when this happens?
  • Is the Chromecast's firmware up-to-date?
  • Is the device hot when this happens?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Thank you. It hasn't happened again for a few weeks, but I will check the above steps if I notice again 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS