09-18-2022 04:17 PM
lockscreen controls are not showing when casting from my ios 16 device. Media is playing but I am unable to pause, play, or control the casted media from my lock screen only.
09-26-2022 05:00 PM
Hello Zero94,
Thanks for reaching out. Have you tried to test this using a different phone? Are you pertaining to the media control notifications? If yes, please be advised that cast media control notifications are available on Android devices that run Android 6.0 or later. They aren't available on iOS devices. Check this support article for more information.
Thanks,
Jennifer
09-27-2022 06:32 AM
Hello,
i was always able to pause and play my casted device from my iPhones lock screen.
i have tried this on two separate phones and two separate chromecast devices and it is not working.
09-27-2022 04:46 PM
Hi there,
Thanks for getting back to us. Could you please confirm if this is happening across all apps? Also, the separate devices that you used, are these iOS devices with the same iOS version?
Thanks,
Jennifer
09-28-2022 05:56 PM
Yes this is happening on all apps on the most recent ios update 16.0.2
09-29-2022 04:55 PM
Hey Zero94,
Got it. Could you try to use a non iOS device if one is available so we can isolate the issue?
Thanks,
Jennifer
10-03-2022 04:28 PM
Hi there,
How's it going? do you still need help?
Thanks,
Jennifer
10-04-2022 04:45 PM
Hello Zero94,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer