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Chromecast tv kicks me out

Asutton
Community Member

Everytime I cast from my android phone to my TV. It will go okay for a few minutes then it will saying loading.   Afterwards it kicks me to a help screen and says something went wrong try again or cast something new.  So I try again and try to cast something new and it does the same exact thing.  Help??? 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey Asutton,

I'm sorry to hear that your Chromecast is acting strangely! I can imagine this issue has been pretty frustrating, so I'd be happy to help out. Let me just ask a few questions to better understand what is happening:

  • What color is the LED light on the Chromecast when this happens?
  • Does this issue occur when casting from another device, such as a computer or tablet?
  • Does this issue occur on one app, or all apps?

Depending on the color of the LED light, as well if it's occurring on just your Android, will help us narrow down the potential solutions. 


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there Asutton,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hiya Asutton,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran