09-10-2022 08:20 PM
Hello, my Chromecast remote quit working and overheats whenever you put batteries in it and does not light up when you press buttons. I did not spill anything on it or drop it. Just stopped working one day when I went to go use it. Try to reboot my Chromecast but now I can't even pair the remote to use my Chromecast anymore.
09-11-2022 06:33 AM
If you're happy the batteries are good (try them in another device to test), try these steps:
09-11-2022 08:19 AM
Hello I've tried new batteries and no luck. The remote doesn't light up and when I put new batteries in it gets hot. Also I tried resetting the Chromecast and now it's stuck on the pair remote screen
09-11-2022 09:13 AM - edited 09-11-2022 09:14 AM
Not to worry, I've asked a specialist to review next steps with you. They should chime in here soon.
09-11-2022 03:41 PM
Hi there,
Thanks for escalating this thread and for assisting the customer, davidking. I appreciate it!
larryteter, I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. We'd like to dig deeper into this — could you fill out this form and let us know once you're done?
Thanks,
Jennifer
09-13-2022 03:17 PM
Hey larryteter,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
Also, please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Jennifer