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Chromecast ultra ambient mode missing Google photos option

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Adam Danger Wright

I use Google photos for ambient mode on all my Chromecasts, but it's missing from this Chromecast ultra. I just factory reset it, and my Google account is fully linked like my other Chromecasts, but I have no Google photos option for ambient mode. See screenshot.

8 REPLIES 8

abellaj
Community Specialist
Community Specialist

Appreciate you confirming that. To provide the best support with this, I've shared this with the Chromecast community team to check on troubleshooting options or next steps.

 

From: David

(Gold Product Expert)

DoctorRob
Community Member

I have 5 chromecast and 1 Sony TV. I have 3 cast and 1 TV missing Google Photos also.

Huyen2308
Community Member

I have the same problem. I have the same google account used for Google Photos, Google Home and Google TV. All are connected to the same wifi. 

BucksIn6
Community Member

I have the exact same issue. Google Chromecast Ultra. Factory reset. Everything is in the same account. Still missing the option in ambient mode to show my own google photos when it was working for a long time previously 😕

abednarz
Community Member

I also have this problem. Sony tv running Android Tv. Worked for a long time before this.

Jwelch
Community Member

Go to the Google Photos app, click your icon, select photo settings, the photo frames. I was able to make my selections there. 

rafaelvleite
Community Member

SOLVED: just turn off and turn on Chromecast

bbowden
Community Member

Had the same problem. After factory reset it still didn't show up. Disconnecting the Chromecast didn't work. Finally, I rebooted the Chromecast from the Google Home app and Google Photos now shows as a choice in the Ambient settings. Good luck. You will persevere over technology!