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Chromecast ultra ambient mode missing Google photos option

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Adam Danger Wright

I use Google photos for ambient mode on all my Chromecasts, but it's missing from this Chromecast ultra. I just factory reset it, and my Google account is fully linked like my other Chromecasts, but I have no Google photos option for ambient mode. See screenshot.

29 REPLIES 29

abellaj
Community Specialist
Community Specialist

Appreciate you confirming that. To provide the best support with this, I've shared this with the Chromecast community team to check on troubleshooting options or next steps.

 

From: David

(Gold Product Expert)

DoctorRob
Community Member

I have 5 chromecast and 1 Sony TV. I have 3 cast and 1 TV missing Google Photos also.

Huyen2308
Community Member

I have the same problem. I have the same google account used for Google Photos, Google Home and Google TV. All are connected to the same wifi. 

BucksIn6
Community Member

I have the exact same issue. Google Chromecast Ultra. Factory reset. Everything is in the same account. Still missing the option in ambient mode to show my own google photos when it was working for a long time previously 😕

abednarz
Community Member

I also have this problem. Sony tv running Android Tv. Worked for a long time before this.

duglop
Community Member

I have two Vizio TVs one is a 24 in d series and one is a 43 inch v series both use Google photos in ambient mode... suddenly there was an update now Google photos are no longer available on my 43 in 

Jwelch
Community Member

Go to the Google Photos app, click your icon, select photo settings, the photo frames. I was able to make my selections there. 

duglop
Community Member

This does not work all it says is check your internet connection everything's connected Google is doing something again as usual

duglop
Community Member

That's not the issue the issue is in the Google home app itself scroll down to your TV hit your TV in your TV it has ambient mode there used to be three choices: experimental, art gallery and Google photos... all three used to be available for my Vizio 43 inch v series now Google photos is no longer available for whatever reason... But this is Google we're talking about look how much other stuff Google screws up and changes and breaks in the process... Let's go a step further almost 2 years ago Google home had a major update ever since then ok Google has not been right has not worked right... On top of that location is no longer proper and correct and accurate anymore because Google went from just a location to a specific location I have my specific location toggled it used to work properly and then after that same major update it no longer worked right... And that's on three different phones plus a Wi-Fi tablet all three phones are from different service providers so this cannot be pointed at any one device... 

SMunker
Community Member

Thanks! That did the trick. I hope someone at Google untangle all those settings to make them work more seamless. 

rafaelvleite
Community Member

SOLVED: just turn off and turn on Chromecast

bbowden
Community Member

Had the same problem. After factory reset it still didn't show up. Disconnecting the Chromecast didn't work. Finally, I rebooted the Chromecast from the Google Home app and Google Photos now shows as a choice in the Ambient settings. Good luck. You will persevere over technology!

GiT78
Community Member

Make sure "Apps Only Mode" is disabled (Settings -> Accounts and Sign In -> Account_Name -> Apps only mode. Then google photos will appear

If not, factory reset and go thru new device set up. 

RA909
Community Member

this was the solution for my setup. it is a shame that the price for this basic function is a cluttered and bloated home screen. 

Rinzler117
Community Member

Had the same issue. Since adding children's accounts following the recent update and switching accounts to app only mode. My account wasn't app only mode but appears to be a global setting rather than account which blocked photos. Turned it off on three devices and all three showed Google photos again. Hopefully something for the future to allow accounts to have different settings but still use ambient mode

Okay that's confusing as hell it's a bunch of gibberish I have no clue what you're trying to say

renfab
Community Member

Where we can find such adjustments? Into Google Home? Photos? Can you clarify?

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting and apologies for the late reply. 

 

@renfab @Dkbott, you can check out this link on how to check ambient settings on the Google Home app. 

 

@duglop, quick question — what troubleshooting steps have you done so far? Try to uninstall and reinstall the Google Home app. 

 

Keep me posted. 

 

 

Best, 

Nikki 

Dkbott
Community Member

Which settings? In the main google app?  

Jeran
Community Specialist
Community Specialist

Hey there everyone,

I'm just checking up on this thread, did anyone have any more questions or need any additional help? 

Best regards,
Jeran
 

DoctorRob
Community Member

Yes, still not fixed. I have two chrome cast device that has not got the google picture option. My Sony TV and 2 other chrome casts units do have the google picture option and work fine.

Jeran
Community Specialist
Community Specialist

Hiya DoctorRob,

 

I'm talking with a higher tier of support about this issue to see what we can find out. First, would you be able to check if your Google Home app and Google Photos app are both up-to-date? Also, please make sure that they are both using the same Google account.

 

A work-around we can try is to try putting the missing album as your favorite to see if you can see the missing album afterwards. 


I look forward to your response on this!

 

Best regards,

Jeran

DoctorRob
Community Member

I went to every device today and went to about info and all the devices are identicle in, OS ver, OS Patch, Kernal and TV Build. So why is one got no Google Pictures?

Jeran
Community Specialist
Community Specialist

Hey there DoctorRob,

 

Just to confirm, what is the firmware version of your Chromecast? If you are using stable firmware, would you be able to join the Preview Program, then uninstall and reinstall the Google Home app after the update? 

 

I really appreciate your help on this, and look forward to your response.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there DoctorRob,

Did you have a chance to give that a try, or do you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there everyone,

I'm just checking up on this thread again, did anyone have any more questions or need any additional help? 

Best regards,
Jeran
 

SMunker
Community Member

Yep, had the same issue, and definitely seem an issue in the Home app. But Jwelch's Photos app suggestion (‎11-06-2021) did the trick: "Go to the Google Photos app, click your icon, select photo settings, the photo frames. I was able to make my selections there."

Jeran
Community Specialist
Community Specialist

Hiya SMunker,

 

Awesome, thank you for confirming that Jwelch's workaround helped you out! 

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran