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Chromecast w Google TV frame rate stutter

salputrid
Community Member

This happens across all apps some more than others.

I am using the Google TV interface.

This was not an issue with the Chromecast 3rd gen when I cast from my iphone.

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry for the late response. This has been forwarded to the team and they're looking into this. I'll loop back in once we have an update about this.

 

Best,

Jennifer

View Recommended Answer in original post

719 REPLIES 719

fabdsp
Community Member

My chromecast says no update available for now. And I don't see anything relative to the framerate in the changelog.

MeBPatB
Community Member

I got an update two days ago that said the update was for May 16, 2023.  But it was not on the HD Chromecast I have it was on the regular (but new) Chromechast with Googel TV I have on a second TV.  I did not see any change from prior issues. 🤔

fabdsp
Community Member

Google absolutely doesn't care about this issue. I took me time to understand it but Google products are just platforms to experiments new features and to give big players time to beta test their apps. Fix will come eventually when this version of Android will be use by other brands (Samsung etc.).

Repli
Community Member

New user witch same problem 

L0L0
Community Member

Old user same bug since 6 month!!!! Unbelievable 

Repli
Community Member

bad business 🙁

Ejessen
Community Member

Even tho it is terrible and ridiculous that Google can't solve this issue or even seems to care about it based on how long its been going on.... I can at least watch all my movies now judder/jitter free. 

Tested manually adjusting the fps to 24 for movie watching across multiple streaming services as well as plex and jellyfin and all have been flawless. 

It's a mixed emotion of excitement and disappointment. It's been months I've been struggling with the issue not knowing what was causing it and I'm glad to have a solve, but, I may still switch over to an NVIDIA shield if Google doesn't address this. 

bertarada
Community Member

If they haven't had an interest in fixing it, they won't anymore. It's as simple as that the adaptation of the frame rate works correctly, something that even the amazon firestick does well, at least with the Prime Video application.

L0L0
Community Member

Just a new update arrived for me. 140 mo, no yet tested.

L0L0
Community Member

Hello, STTE.230319.008.R1.10015454 UPGRADE here.

 

Kadius
Community Member

And nothing changed .....

MeBPatB
Community Member

So I got update STTE.2210214.004.A1 for my  Chromecast HD that i am using on a 2 year old Vizio Smartcast TV.  There seems to be an improvement.  I just watched part of a movie that before had a complete STOP in it at a couple spots and those were non-existent.  I will try on a couple other things I had an issue with.

Repli
Community Member

All is correct, ready?

Ejessen
Community Member

No, all is still not correct. Issue still persists unless manually changed back and forth. 

Repli
Community Member

Ok all is same 😞

L0L0
Community Member

Don’t understand why many test said that our gccwgtv is a perfect device.

Nobody see since Android 12, refresh rate don’t change automatically to sync source... 

Don’t understand why we are not enough for google listen us

Fear to buy a new device and Android 12 comes and broke it soon 😞

 

Repli
Community Member

turning off all settings surround seems to help

fabdsp
Community Member

What do you mean by "all settings surround" ?

Repli
Community Member

Settings/Display and Sound/Advance sound settings/ None: Never use surround sound

I hope it helps you

Ejessen
Community Member

So you're saying changing a sound settings fixed your refresh rate stuttering issues?

That setting has no impact on the refresh rate issues. 

Repli
Community Member

It fixed perfomance

fabdsp
Community Member

Probably reduces CPU usage a little.

MiloM
Community Member

So, it is a performance issue, and we need to choose between a good image or a good sound?

Repli
Community Member

🤷‍♂️ It's not perfect but I can watch a movie without getting angry

L0L0
Community Member

skeptical but I test without the surround...seem to be very simple as this problem angry me since October 2022

Repli
Community Member

I hope it helps you

L0L0
Community Member

Turn off surround don’t fix judder for me.

Seems only manual setting 24hz works but not happy to manual switch refresh rate.

Go to Apple TV!

Repli
Community Member

I sorry

my stuttering is fix witch surround options off

maybe judder and sturrering is a different problem

fabdsp
Community Member

I just read about the YouTube's New 1080p Premium option showing up for Google TV users. A 320p video is already so crappy... They are so funny 🤣 My 4 years old raspberry pi gives a better quality.

SuperPele
Community Member

Anyone else lose the 1080p 24hz option? I now only have 1080p/60, 720p/60 and 480p/60. 24hz was an improvement to my stuttering issue (not a complete solution but did reduce the more noticeable stuttering) but they now managed to break that solution as well

L0L0
Community Member

Just check and 24hz setting still present for me

fabdsp
Community Member

If you are interested in knowing more about Judder (the visual artefact we are experiencing), there is a very good article on the netflix tech blog : they explain the complexity of it. Sadly the "Match HDMI frame rate to content Native Frame Rate" seems not to be implemented.

https://netflixtechblog.com/native-frame-rate-playback-6c87836a948

Kepler_A1
Community Member

Netflix has enabled this feature for Google TV. Yesterday I got a window with the information "Fram rate matching is activated..." 🤔

I think that's why Netflix doesn't have the issue, provided you choose "non-seamless" under Match content frame rate. The screen goes black before playback but the frame rate will be correct. 

exactly.

fabdsp
Community Member

Yes !!! Just have the pop-up too 😁

Maybe others apps will follow

BK
Community Member

Yes! I didn't see any pop up. But can confirm. Frame rate (non-seamless) now working on Netflix for the CCWGTV 4K

Now if only Disney+ and others will follow.

bertarada
Community Member

In Prime Video it works on the Fire TV stick. I don't understand why they don't make it work on the Chromecast.

L0L0
Community Member

So all app need to follow Netflix?

Have you try ?

https://www.androidpolice.com/netflix-google-tv-frame-rate-matching/