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Chromecast w/ Google TV repeatedly crashing whilst watching Apple TV content

Wellsy5
Community Member

I hadn't noticed any issue with this app until tonight, when I had my Chromecast w/ Google TV repeatedly crashing whilst watching Apple TV content (Ted Lasso & The Morning Show).

I found the thread on this community that suggests this is a known issue, but WHY is that a) being publicised to customers to that they are not frustrated & inconvenience by this issue and b) fixed.

I bought this Chromecast device hoping that Google TV would improve my LG CX experience, but I am hugely disappointed - unreliable apps, no All4 app and missing features that the US version has (Live tv tab, lacking apps, & no YouTube or ITV Hub content showing on my 'For You' page).

 

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

When an app isn't working right you should contact the apps developer, in this case apple.  As for the content curation side of things, anytime you live outside the USA the content is not going to be as rich an experience (I live in Canada , trust me I know your pain).  

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13 REPLIES 13

Ashepherdson
Platinum Product Expert
Platinum Product Expert

When an app isn't working right you should contact the apps developer, in this case apple.  As for the content curation side of things, anytime you live outside the USA the content is not going to be as rich an experience (I live in Canada , trust me I know your pain).  

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

JosephE
Community Member

I am having the same problem. Chromecast seems to freeze and then reboot again. I’ve only noticed it on Apple TV. But I only bought it because my tv didn’t have Apple TV. Also ordered new power supply with Ethernet connection from google to see if dropout was due to loosing contact with the router. It didn’t make any difference.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Scoured the web and found this, Try going to "Chromecast Settings > Apps > Special app access > Energy optimisation" and disable energy optimisation for the Apple TV app.

That did not solve my issue.   App still freezes and makes the chrome cast restart

Wellsy5
Community Member

I've watched a few programs on Apple TV+ this week and it's worked fine (no crashing), but we just settled down for Friday's Ted Lasso and it's done it again ... frozen and then caused the entire device to reboot.

I even tried the above suggestion of disabling the energy optimisation, but this seemingly isn't a fix.

I posted this feedback to Apple, but they have been silent on this issue!  Google... this is your platform and their app is ruining your reliability and credibility!  This needs to be addressed.

Meanwhile, I'm left with no choice but to buy an Amazon 4k Firestick.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Of course you can do as you think is best, but keep in mind, this is not something in Googles Control, this is an app issue, which means the app dev needs to create and release a fix.  

https://9to5google.com/2021/07/19/apple-tv-app-gets-an-android-tv-update-hopefully-to-squash-widespr...

You can see there are many issues with AppleTv as an app, even some forums devoted to it crashing on MacOS.  My suggestion is to try forcing HDR off to see if that makes a difference.  

I appreciate the response, but I think it is a flawed logic.  Why allow a faulty app on your platform, because it's your platform that will receive the flak.  Google should take some responsibility and put pressure on Apple to fix it.  Meanwhile, ignorant customers are buying into your product but not getting what they expect or pay for.  That's a bad business ethic.

And as for turning off HDR/Dolby Vision... I paid for a stupidly expensive OLED tv for a reason, so I don't expect to find compromises or workarounds.

I love the Google TV interface, but am let down by this issue, plus the lack of All4 and the fairly substandard product compared to what the US market seem to get.  I live in the Google ecosystem and am a fan, but this is one area where I have to concede that Amazon (fire stick) seem to do better.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Sorry just gonna remind you, this is a community forum, I am not a google employee, only someone who gives my free time to help others, so when i suggested turning off HDR, it was one person trying to find a solution for another person, not an official fix from Google :). 

Onto the marketplace, going on that logic, do you blame Apple for every  app available in their app store?  Microsoft for every program that runs on windows?  I understand being frustrated when things don't work as expected, I have been there myself many times.  I also understand having fewer or worse options being in a non US market.  It is a learning curve for sure.  

 

I didn't realise you weren't a Google employee/rep; I therefore definitely appreciate your assistance and time.  And I take your point about the App's not being controlled by the platform (as per your Windows example), however I believe there does need to be a clear communication for issues when they arise - to their credit, Google have heard the issue, but this is where the system seems to fail because I (the customer) am advised to report this to Apple - I do just that but there is no dialog or acknowledgement. Surely, Google should be pushing that?

Maybe the wheels are turning in the background, and they probably are, but it would just be better if this were communicated to the frustrated paying customers.

Thanks again for your response & hopefully they'll be a fix soon 👍

Jeran
Community Specialist
Community Specialist

Hey there,

 

It seems that it is only happening on Apple TV, as Ashepherdson already pointed out, it may just be isolated to Apple. However, if you would like, you can give Google a call so we can try some troubleshooting over the phone. Otherwise, if you had no other questions or concerns, we can go ahead and lock up the thread for now. 

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey all,

Did anyone have any more questions or need any more help? If not, I'll go ahead and lock up the thread.

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Wellsy5, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Ashepherdson!

Best regards,
Jeran