In the last couple of weeks I have suddenly been unable to cast either Prime Video or Disney Plus shows. It's a new problem...both apps worked fine until recently. I have about 350MB download speeds on the Chromecast so know that is not the issue, and I can authenticate Prime Video (Disney Plus won't even open without an error 83). I had previously uninstalled and reinstalled both apps to no effect. Put of frustration actually purchased a NEW Chromecast in case it was a software issue from an older device but the problem persists.
I contacted Prime Video support and they were unable to diagnose any problems with their services nor my account. All these services work on other devices in my home and on my network (Apple TV, Playstation 5, iPhones) so it isn't an IP address issue. Can you please provide some insight into what this is? I know others have reported this problem sporadically, but as this is now happening across two Chromecast devices (including a newly set up one) rebooting the device is clearly not the answer.
thanks for reaching out and I'm sorry to hear about that. Please try the additional steps below and let me know how it goes:
Thanks. I did everyone of those things, in multiple combinations, and it has had no effect. As I mentioned I even purchased a new Chromecast and it has the same issue.
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