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Chromecast with GTV solid color screen

kool2zero
Community Member

Recently installer a Chromecast at my mom's.  Connected to a newer Hisense Android tv. Which wasn't that good.  She called me today and said that she was getting a solid green color and the remote wouldn't work.  I restarted it and told her it was fixed.  She called me later and said it happened again and now the screen is orange.  I tried changing some settings on the tv and changed HDMI ports but it happened again.  Any ideas?

Thanks

2 ACCEPTED SOLUTIONS

djtetei
Silver Product Expert
Silver Product Expert

Try the Chromecast device on another TV. If it work ok, it may be a TV related issue, like HDMI handshake failure.

Some TVs have older HDMI versions, like 1.3, which require updates.

A minimum of HDMI 1.4 support will be sufficient.

View solution in original post

djtetei
Silver Product Expert
Silver Product Expert

Have you checked for an update to your Hisense TV model?

Put the issue on Hisense support page also.

View solution in original post

8 REPLIES 8

drake
Community Member

I have the same problem. Initially, it used to happen once a month and these days, quite a few times a day.

The screen turns green out of nowhere and once I unplug and do reset, works normally for a while or perhaps few days.

djtetei
Silver Product Expert
Silver Product Expert

Use the original power supply.

I am using the original power supply.  It's less than a week old

djtetei
Silver Product Expert
Silver Product Expert

Try the Chromecast device on another TV. If it work ok, it may be a TV related issue, like HDMI handshake failure.

Some TVs have older HDMI versions, like 1.3, which require updates.

A minimum of HDMI 1.4 support will be sufficient.

View solution in original post

It's newer hisense TV with HDMI 2.  I reset the Chromecast and once I went through the setup it happened again.  I plugged it into another tv and it worked.

djtetei
Silver Product Expert
Silver Product Expert

Have you checked for an update to your Hisense TV model?

Put the issue on Hisense support page also.

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from kool2zero, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran