Chromecast with Google TV Netflix and prime issue

[Dannyyy]

I'm getting with Netflix and Amazon prime then I start a stream I get this message. We're having trouble playing this title right now. Please try later or select a different title. The only way to get streaming video from Netflix and from Amazon prime is to restart Chromecast. Tired of doing this multiple times a day.

[CajunRuss · Accepted solution]

Are you starting youtube TV before the problem starts? If you are yttv leaves 'media playback services running' in error causing your problem. Work around is to force stop yttv. Not great but hopeful yttv will fix the app.

[Dannyyy]

Wow, you are correct it was YouTube TV hanging in the background.  Force stop is a work around for now until they fix YT TV. Thanks.

[Jeran]

Hey there Dannyyy,

I'm glad to hear that CajunRuss's work-around fixed the issue! In that case, did you have any other questions or concerns?

Best regards,

Jeran

[Dannyyy]

Jeran,

 Do I need to submit a issue with Google about YouTube TV doing this problem with Google TV?

[Jeran]

Hiya Dannyyy,

That would be great! If you could re-create this issue, then submit feedback via Google TV, that would help the YouTube/Chromecast engineers track down this bug.

Let me know if you had any problems with that.

Best regards,

Jeran

[MTrim]

I was having the same problem and tried everything, cache clearing, re-installing apps, factory reset (hadn’t heard about this force stop yttv aspect until now, makes sense). I have 2 CCwGTV purchased at the same time and only 1 has this problem. I just got off the phone with Google customer care and they verified that the SN of the unit having this issue is eligible for replacement.  I recommend going that route as it’s not every device of this type having this issue. Customer care was quick, I ran through all the steps I had already taken, the SN of the device, and have already received my shipping request all within 30 minutes of calling.

[JenniferV]

Hi MTrim,

Thanks for keeping us in the loop and happy to hear that our support team was able to help you right away with your concern. In the meantime, do you still have other questions and concerns?

Thanks for the help here, Jeran.

Regards,

Jennifer

[Dannyyy]

Spoke to a Google customer care as MTrim did in his last post with no luck for me. I have two Chromecast with Google TV units and both have the same issues I was not able to replace the units as MTrim did. My only work around is still force close YouTube TV so I can view others streaming services. YTTV is hanging in the background and is restricting any other services from streaming. Waiting for some update to correct this, I hope....

[JenniferV]

Hi Dannyyy,

Thanks for the update. Have you tried factory resetting your Chromecast? If you haven't yet, please try that and observe the behavior of your device. Also, I'd suggest you reach out with YouTube for additional help.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[Dannyyy]

Jennifer, 

I'm ok just constantly doing the work around and force stopping YTTV so it does not work in the background as CajunRuss post said. Hopefully something gets updated and corrects the issue, thanks.

[MTrim]

Should we be directing our comments to YouTube TV Support somehow?

https://support.google.com/youtubetv/?hl=en#topic=7129566

[Dannyyy]

I have contacted youtube tv support and after giving me a long list of troubleshooting steps like Power cycle the device affected, uninstalling youtube TV and reinstalling and signing  back in, Restart router..... etc. Nothing corrected the issue. This is the last message I received from Youtube TV support, 

Your case has been reviewed and resolved. It's been determined that the issue you're having is not a fault in the app's performance. It is working as intended.  The YouTube TV app is not designed to continue streaming while another app is streaming on the same device. Therefore, as you stated when you start the YouTube TV app it's fine, however if you open another streaming app, such as Netflix, the stream does not work. The same will happen in the reverse.

In addition, our app doesn't have the capability to block or stop the other streaming apps from playing as it is the device itself that has a control over that.

If there are any other concerns please let us know.  You can always reach my team 24/7

NICE message, just tell me that's its fixed but its not.

[MTrim]

Hey Dannyyy,

   I received my replacement CCwGTV today and before I installed it I tried one more look through my old one’s settings and found one that may work. My old one started to work properly again. It was one thing that you should try that is buried in settings for apps.

Open Settings, Go to Apps, Manage Updates, See Available Updates, then Install any Pending Updates. Specifically if there is one for Google TV Home (July 27, 2022)

Let us know if that helps. Even though auto update is set, there were still some pending (for quite a while) and it worked after they were installed. Good Luck!

* I installed the new CCwGTV anyway and it works fine after all updates.

[JenniferV]

Hey there,

Thanks for sharing your resolution in the Community, MTrim.

Dannyyy, you may try the suggested steps provided by MTrim and check if this will also work for you.

Thanks,

Jennifer

[Jeran]

Hey there Dannyyy,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello Dannyyy,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer