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Chromecast with Google TV Setup Parent Permission Needed

AlexAltamirano
Community Member

Trying to setup my Chromecast through Google Home, after selecting my wifi its giving me Parent Permission Needed message.

Why is it asking this? I never used parental controls.

5 REPLIES 5

Grammsay
Community Member

Hi Alex,

Have you tried factory resetting your Chromecast?

Grammsay

AlexAltamirano
Community Member

I tried factory reset and go through the set up but I got the same message again. 

Hi again Alex,

Sorry to hear the issue persists. Have you checked your Google Home to see if you have Parental Controls enabled? I know you said you didn't enable them, but it's worth checking. 

Additionally, if this is not the case, try reaching out to Chromecast Support directly via chat or phone here:

Grammsay

JenniferV
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help, Grammsay.

 

AlexAltamirano, how's it going? Still need help with this? If so, please reinstall the Google Home app and reboot your mobile phone and Wi-Fi router. Using a different mobile phone might also help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran