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Chromecast with Google TV distorted sound

JK74
Community Member

Hi,

I have been using the device for about 6 months and it was perfectly OK. However about a week ago the sound started to distort and now it is not enjoyable at all.

The setup is the same as before, I am using the device attached to a 25W wall plug connected to a USB-c hub with a memory stick.

Restarting the device will only solve the problem temporarily as I have tried it a number of times with the same result of the issue coming back after a couple of minutes of normal working.

Also tried to disconnect the hub and power the device directly but it is the same.

Any suggestions please?

Thank you.

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi JK74,

 

Thanks for posting and for being a step ahead of us. If restarting your Chromecast doesn't resolve the issue, please try to plug the Chromecast into a different HDMI port on your TV. Trying on a different TV screen (If possible) and resetting your Chromecast might also help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi JK74,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer

 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from JK74, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran