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Chromecast with Google TV no longer turns on

lexington1776
Community Member

My chromecast with Google tv no longer turns on when pressing the power button.  The only way I can get it to turn back on is to unplug it and reset.  This is somewhat difficult because it’s behind the mounted tv.  At first I was just having audio issues but now it won’t even turn on with out a reset.  Before buying a new one I wanted to see if anything could be done. 

4 REPLIES 4

Nicolasg
Community Member

I just bought one (4k) and it is exhibiting the same behavior as this. I can use Google to turn on my TV through HDMI-CEC but the tv thinks nothing is plugged into the source, the power button on the remote does nothing for the chromecast to turn it on. I need to unplug and re-plug to get it to work, on occasion after boot up wi-fi and Bluetooth act weird, or apps won't work properly until;; another manual "restart" through the Chromecast menu. I'm going to try a factory reset although annoying seeing I just got it all set up only 1-2 weeks ago!

Alex_S
Community Specialist
Community Specialist

Hi everyone,
 

I’m sorry to know about what’s happening and for the late response. I wanted to check if you still need assistance with your Chromecast with Google TV 4K device? Have you tried plugging it in a different TV to isolate if the issue happens on a specific TV?


Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hi there,

 

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.


Kind regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.


Regards,
Alex