Chromecast with Google TV premature disconnection

[jeme932]

We have noticed that our Chromecast app sporadically disconnects after roughly 30m - 2hrs of video playback (testing done using 24/7 live streams).

Interestingly enough, we can only replicate on the Chromecast with Google TV model. Generation 3 or 4k models play indefinitely.

The receiver is using our custom media player (and has done so for years now), but the implementation looks very similar to this https://github.com/googlecast/CastReceiver/cypto.

Are there caveats with the Chromecast with Google TV that one should be aware of?

Things attempted to no avail:

context.setLoggerLevel(cast.framework.LoggerLevel.DEBUG);

Listening for error events on the PlayerManager and castContext instances

Inspecting adb logcat logs when disconnection happens

Any help/suggestions would be appreciated. Thanks!

[JenniferV]

Hi jeme932,

Thanks for reaching out. Is the playback issue only happening with one app or across all apps? Are you casting from a mobile phone or watching directly from the app on the Chromecast with Google TV? Please try the steps listed below:

1. Reboot the Chromecast, router, and casting device.
2. Play other videos and try other apps.
3. Clear the data and/or cache of the app that experiences the issue.
4. Delete and reinstall the app that experiences the issue.
5. Check for system updates on the device.
6. If you're using a mobile phone for casting, please turn off any power or battery saving mode and disable and re-enable Automatic date and time and Automatic time zone  on your device.
7. Try to cast from other devices.
8. Perform a factory reset on your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there jeme932,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello jeme932,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran.

Regards,

Jennifer