Chromecast with Google TV: unable to load library

[DuncanI1978]

Had a chromecast with google tv for little over a year. No issues at all.

Today I get a message appearing in the library tab: "unable to load library".

Have tried a restart, factory reset, clearing cache and the device storage space, nothing seems to make any difference. I can still search for and play content I've bought but the library no longer works.

Any suggestions?

[rogere84]

Right there with you. Both of my devices are doing the same thing.

[DuncanI1978]

I'm still waiting for google to come back to me. Apparently they are looking into it.

I'm not sure it's an issue with the device, seems more like some sort of account corruption.

[Dpopey]

Having the same issue. Must be pretty embarrassing when your Google can't even display its own content on it's own device

[DuncanI1978]

If you haven't already please raise a support case through Google as well as through the feedback feature of the CCwGTV

[Jeran]

Hey there,

I know this response is long overdue, but I wanted to double-check to see if anyone is still experiencing this issue. We had another thread with the same topic, and it seems like most people's library loading issue was resolved.

I look forward to your responses, and if you had any other questions or concerns, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from DuncanI1978, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran